1. Introduction

These Terms & Conditions govern the use of the Lead IT Lab platform. By accessing or using the platform, you agree to comply with these terms and all applicable laws. The platform may provide a range of services including CRM tools, email & SMS marketing, web

2. Services

The platform offers customer relationship management (CRM) functionality, marketing automations, email and SMS distribution, funnel and website building tools, and other digital marketing services. These services may be updated or expanded over time. You acknowledge that some features rely on third-party providers (such as Twilio for SMS and Mailgun for email) and that usage fees may apply.

3. Fees & Payment

In addition to subscription fees, certain services (including but not limited to email sends, SMS messages, phone calls, and phone number rentals) incur usage-based costs. These are charged according to the rates of our providers (e.g., Twilio and Mailgun) and deducted from your pre-loaded wallet balance. We will not mark up these usage fees without clear disclosure. You are responsible for maintaining sufficient funds in your wallet and for paying any applicable taxes.

4. Client Responsibilities

You are responsible for:

- Maintaining the security of your account and login credentials.

- Obtaining proper consents and permissions for any data you upload, store, or communicate via the platform.

- Ensuring compliance with all applicable laws, including data protection (GDPR/UK GDPR), privacy, and marketing communications (e.g., PECR).

- Using the platform in a lawful and ethical manner, refraining from misuse, spamming, fraud, or any prohibited content.

5. Intellectual Property

All intellectual property rights in the platform and its content (excluding your own data) belong to Lead IT Lab Ltd or its licensor HighLevel. You may not copy, modify, reverse engineer, or use any part of the platform for purposes other than those permitted under these terms.

6. Confidentiality

We will keep your confidential information secure and will not disclose it to third parties, except as required to provide the services or comply with legal obligations. You agree to treat our confidential information in the same way.

7. Limitation of Liability

The platform is provided "as is" without warranties of any kind. To the extent permitted by law, Lead IT Lab Ltd and GoHighLevel will not be liable for indirect, incidental, or consequential damages arising from your use of the platform. Our total liability to you will not exceed the amount you have paid for the services in the preceding twelve months.

8. Termination

You may stop using the platform at any time. We may suspend or terminate your access if you violate these terms, engage in unlawful activity, or use the platform in a way that threatens its integrity or the privacy of other users. Upon termination, your right to use the platform ceases immediately, and your data will be retained or deleted according to our data retention policy.

9. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.building and other digital marketing features. These services are provided to you under the Lead IT Lab Ltd brand, powered by GoHighLevel. You are responsible for ensuring that your use complies with data protection laws and regulations.