1. Introduction

These Terms & Conditions govern the use of the Lead IT Lab Business Hub (“the platform”), provided by Lead IT Lab Ltd.
By accessing or using the platform, you agree to comply with these Terms and all applicable laws.

The platform operates on technology licensed from Go High Level LLC (“GHL”).
By using the platform, you also agree to GHL’s own Terms of Service and GDPR Policy.
The platform may provide a range of services including CRM tools, automations, website building, email and SMS marketing, and AI integrations.

2. Services

The platform provides customer relationship management (CRM) functionality, marketing automations, email and SMS distribution, funnel and website building tools, and other digital marketing features.
These services may be updated or expanded over time.

You acknowledge that some features rely on third-party providers — such as Twilio (for SMS), Mailgun (for email), and LeadConnector (for billing and usage processing).
These third parties may charge usage-based fees for their services, which are billed separately as described here.

3. Fees & Payment

Your subscription fee grants access to the Lead IT Lab Business Hub. Subscription plans are billed in advance on a recurring basis (monthly or annually).
All subscriptions renew automatically unless cancelled at least 28 days before the next billing date.

Payment is processed securely through Stripe or Direct Debit using the payment method you provided.
You are responsible for keeping your payment details up to date.

3.1 Usage-Based Costs

Certain features, including but not limited to email sends, SMS messages, phone calls, and AI-generated content, incur additional usage-based costs.
These are billed according to Go High Level’s current rates and deducted from your wallet balance under Settings → Billing.
Usage fees are billed directly and are separate from your Lead IT Lab subscription.

These charges exist because each email, text, and AI action uses third-party delivery networks and processing services.
The wallet simply covers those per-use infrastructure costs rather than being part of your subscription.
You can enable Auto-Recharge to prevent service interruption.
Current usage rates are available at https://www.gohighlevel.com/pricing.

3.2 Failed Payments and Cancellations

If payment fails, your account will move into suspended status immediately.
During suspension, your hosted assets (funnels, websites, and workflows) may remain live temporarily to avoid business disruption.

If payment remains outstanding for more than 14 days, live assets and automations may be paused.
After 28 days of non-payment, your account may be cancelled and all data permanently removed.
Reactivation after cancellation requires settlement of overdue fees plus a £60 administration fee.

Refunds are not issued for partial periods or unused services.
We may adjust subscription pricing or pass-through costs from Go High Level with reasonable notice via email or dashboard alert.

4. Client Responsibilities

You are responsible for:

• Maintaining the security of your account and login credentials.

• Obtaining proper consent for any data you upload, store, or communicate via the platform.

• Ensuring compliance with all applicable UK laws, including data protection (UK GDPR) and privacy and marketing regulations (PECR).

• Using the platform lawfully and ethically, refraining from misuse, spamming, fraud, or prohibited content.

• Keeping your contact, billing, and payment details accurate and up to date.

You are the data controller of all personal data processed through your account.
Lead IT Lab Ltd acts as data processor, following UK GDPR standards and relying on Go High Level’s GDPR compliance as our sub-processor.
You can review Go High Level’s GDPR policy here: https://www.gohighlevel.com/gdpr.

5. Intellectual Property

All intellectual property rights in the platform and its content (excluding your own data) belong to Lead IT Lab Ltd or its licensor Go High Level LLC.
You may not copy, modify, reverse engineer, or use any part of the platform for purposes other than those permitted under these terms.

You retain ownership of your content and data. Lead IT Lab Ltd may access your account solely for support, troubleshooting, or billing purposes.

6. Confidentiality

We will keep your confidential information secure and will not disclose it to third parties except where required to provide services or comply with legal obligations.
You agree to handle any confidential information we share with the same level of care.

7. Limitation of Liability

The platform is provided “as is” without warranties of any kind.
To the extent permitted by law, Lead IT Lab Ltd and Go High Level LLC will not be liable for indirect, incidental, or consequential losses, including loss of revenue, profit, or data.
Our total liability to you will not exceed the total subscription fees you paid in the preceding twelve months.
Nothing in these terms limits liability for fraud or negligence resulting in death or personal injury.

8. Termination

You may stop using the platform at any time.
We may suspend or terminate your access if you breach these terms, fail to make payment, or use the platform unlawfully.

Upon termination, your right to use the platform ceases immediately.
Your data will be retained or deleted according to our data retention policy.
Lead IT Lab Ltd reserves the right to cancel accounts after 28 days of non-payment.

9. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
These services are provided under the Lead IT Lab Ltd brand, powered by Go High Level LLC.

10. Contact

For support or enquiries:
📧 [email protected]
🏢 Lead IT Lab Ltd, 59 Woodland Avenue, Penryn, Cornwall, TR10 8PG, United Kingdom